Last updated: February 2026
1. Who we are
donoq.com (referred to as “we”, “us”, or “our”) respects your privacy. If you have any questions, you can email us at [email protected].
2. What “personal data” means
- Personal data – any information that can identify you (for example, name, email, address, IP address).
- Processing – any action we take with your personal data, such as collecting, storing, or using it.
- Data subject – you, the person whose data we handle.
- Child – anyone under 16 years old.
3. How we protect your data
We follow these basic rules:
- Lawful & fair – We only use your data in ways the law allows and we are clear about why we do it.
- Purpose‑limited – We collect data only for the reasons we tell you.
- Data‑minimal – We only ask for the information we really need.
- Time‑limited – We keep data only as long as it’s needed.
- Accurate – We try to keep your data correct and up‑to‑date.
- Secure – We protect your data with technical and organisational measures.
4. Your rights
You have the following rights under data‑protection law. You can contact us to exercise any of them.
| Right | What it means |
|---|---|
| Info | Ask what data we have about you and why we have it. |
| Access | Get a copy of your data. |
| Rectify | Correct any wrong or incomplete data. |
| Erase | Ask us to delete your data (in certain cases). |
| Restrict | Limit how we use your data. |
| Object | Object to processing, e.g., for direct marketing. |
| Automated decisions | Object to decisions made only by computers. |
| Portability | Receive your data in a common, machine‑readable format. |
| Complain | Lodge a complaint with a supervisory authority. |
| Help | Get help from a data‑protection authority. |
| Withdraw consent | Cancel any consent you previously gave. |
5. What data we collect
A. Data you give us
– Name, email address, billing and shipping address, phone number.
– Account login details (username & password).
– Comments you post, messages you send via contact forms.
B. Data collected automatically
– IP address, browser type, operating system, device type.
– Pages you visit, links you click, time spent on the site.
– Cookies and similar tracking tools (see Section 9).
C. Data from partners
– Information shared by trusted partners (e.g., Google Analytics) when you interact with their services.
D. Public information
– Anything you have made publicly available online.
E. Media you upload
– Photos or files you upload. Please remove location data (EXIF) if you do not want it shared.
6. How we use your data
We use your data to:
- Provide services – create accounts, process orders, answer support requests.
- Improve the website – analyse usage, fix bugs, add new features.
- Communicate – send order updates, receipts, and important notices.
- Personalise – show content or offers that match your interests (based on legitimate interest).
- Marketing (with consent) – send newsletters or promotional offers if you have opted in.
- Security – detect fraud, protect against attacks, keep our systems safe.
- Legal compliance – meet legal obligations or respond to lawful requests.
We never sell your personal data.
7. Who we share your data with
We only share your data when necessary:
- Service providers – Google Analytics, Google AdSense, Amazon Associates, and other partners that help us run the site.
- Legal reasons – if required by law, a court order, or to protect our rights.
- With your consent – for any other purpose you agree to.
All partners must protect your data at a level that meets our standards.
8. How long we keep your data
- Account data – as long as your account is active.
- Transaction data – for the period required by tax and accounting laws (usually 7 years).
- Marketing preferences – until you withdraw consent or ask us to delete them.
- Log files – typically 30 days, unless needed for security or legal reasons.
9. Cookies and similar technologies
We use cookies to make the site work and to understand how you use it.
| Type | Why we use it | Example |
|---|---|---|
| Necessary | Keep the site functional (e.g., login). | Session cookie |
| Functional | Remember your name or language preference. | Comment‑form cookie |
| Analytics | Measure traffic and improve performance. | Google Analytics |
| Advertising | Show relevant ads and limit how often you see them. | Google AdSense, DoubleClick |
You can control cookies in your browser settings. Disabling all cookies may affect some features but the site will still be usable.
10. Children’s privacy
Our services are not directed at children under 16, and we do not knowingly collect their personal data.
11. Your choices & how to manage your data
- Update or delete – Log in to your account or contact us to change or remove your data.
- Opt‑out of marketing – Click the “unsubscribe” link in any marketing email, or let us know directly.
- Cookie settings – Adjust your browser to block or delete cookies.
- Google tools – Use the Google Ad Settings page or the Google Analytics opt‑out add‑on.
12. Security
We use industry‑standard security measures (encryption, firewalls, regular monitoring). While we strive to protect your data, no system is 100 % secure. If a breach affecting your data occurs, we will notify you and the relevant authorities promptly.
13. Contact us
If you have any questions, want to exercise a right, or need help, please email us at:
We’ll respond as quickly as possible.